Rasid isn't a spreadsheet or a pile of scattered WhatsApp chats — it's one system for customer follow-up and payment collection, built for the Arab market from the ground up.
A daily list automatically sorted by priority and amount owed. Reschedule to a specific date and time, with quick buttons for tomorrow, 3 days, or a week. Every past day stays exactly as it was — nothing gets deleted.
450 SAR remaining
1200 SAR remaining
| Cash | Supported |
| Check (personal / third-party) | Supported |
| Bank transfer | Supported |
| Payment app (STC Pay, etc.) | Supported |
Record cash, check, bank transfer, or payment-app payments, in whatever currency your customer pays — converted instantly at the real exchange rate into the customer's own currency. Bounced checks automatically reverse the balance.
Invite follow-up agents by email — the invite is actually emailed, not just a link to copy. Assign each customer to a specific agent; an agent only ever sees their own customers, enforced at the database level itself, not just in the interface.
"An agent only sees the customers assigned to them — the same query, different results, enforced at the database level."
Before anything reaches an AI model:
Sarah Ahmed → Customer A
Only balance, status, and follow-up timing get through — never a name or phone number.
Before any data reaches an AI model, customer names and phone numbers are replaced with placeholder labels — real names are only restored in your own browser, after the response comes back. A daily call plan, per-call talking points, post-call note extraction, and a chat that answers questions about your own data.
A dashboard for your organization: outstanding balance, this month's collections vs. last month, active and overdue customer counts, and a 14-day payment trend — with automatic currency conversion when more than one currency is in play.
Outstanding balance
$12,450
across 18 active customers
"Record a payment even offline — it syncs automatically once you're back online, without double-applying."
Installable software — technically a Progressive Web App (PWA) — for iPhone and Android, that works fully offline. Any payment or note gets recorded locally and syncs safely once you're back online.
Days overdue and broken-promise count classify each customer into friendly, firm, formal, or pre-legal — no manual judgment call every time. The WhatsApp reminder's tone escalates to match, and the two most serious tiers unlock a printable, bilingual formal notice.
800 SAR remaining · 52 days overdue
61–90 days overdue
3,400 SAR
across 2 customers
A transparent, rule-based reliability read on each customer — from their own history of broken promises, unreachable calls, and bounced checks, not a black-box model. See your whole outstanding balance broken down by how overdue it is, and record a negotiated installment plan whose progress tracks itself against real payments. An on-demand AI assessment can layer on top of the rule-based score for a more holistic read, and installment schedules can be AI-drafted around a customer's real repayment cadence instead of a naive equal split.
Your balance with Al-Amal Trading
450 SAR
Recent payments · 3
Share a link over WhatsApp, SMS, or copy it directly — no login, no software to install — and a customer sees their own balance and recent payments. Cuts the "how much do I owe you again?" back-and-forth, and each customer gets their own unguessable link.
"Every write-off is reason-coded and tied to whoever approved it — a discount and a write-off never look the same again."
A distinct, reason-coded action — separate from an ordinary discount — for when a balance is confirmed uncollectible. Restricted to managers and admins, with a permanent record of who recorded it and why.
An optional secondary contact per customer, kept out of sight until it's actually needed — it only surfaces once follow-up escalates past "friendly," with one-tap call and WhatsApp buttons.
"Customer's gone quiet? The guarantor contact on file surfaces automatically."
Contact rate
72%
across 5 agents this month
A per-agent breakdown of contacted, not-contacted, rescheduled, and closed calls, plus an overall contact rate and a by-day-of-week activity chart — so you know who needs coaching and when your team is busiest.
A bilingual, RTL-aware ledger for any date range, with a running balance line by line — ready to print or save as a PDF for a disputing customer or a bank.
Statement of account · Jan 1 – Jan 31
1,850 SAR
closing balance
July 2026 · closed
9,200 SAR
closing balance
A one-click, manager/admin-only action that freezes an AR summary — opening balance, charged, collected, discounted, and written off — per currency, for a past month. Once closed, the record can't be edited or deleted, even if earlier transactions change later.
"Type what the customer just said, get a suggested reply back in seconds."
Type the objection a customer just raised and get one AI-suggested reply in seconds — a companion to the AI call script, not a replacement for the agent doing the talking.
Pick the plan that fits your team — from a solo operator to a full team.