Everything you need to go from a fresh account to running your daily follow-up — and a full feature reference below, organized by which plan includes it.
After signing up, give your business or company a name. That's the whole setup — no wizard. You can invite your team and pick an internal username right there too.
Add customers one at a time, or import a whole list at once from a CSV file — a starting balance, currency, and follow-up date for each.
This is the heart of the software: a short list of exactly who's due for a follow-up today, and nothing else to think about.
After a call: log the outcome, reschedule, or record a payment. Two taps, and the customer's balance and history update instantly.
On Basic you're working solo. On Pro and Business, invite team members from Settings → Team and assign customers to the right person.
How Rasid keeps a follow-up from being forgotten.
Every overdue customer moves through a tone tier automatically — friendly, then firm, then a formal notice, then pre-legal — based on days overdue and reschedule count. Each tier has a ready-to-send WhatsApp message in Arabic or English.
A one-tap AI summary of who most needs attention today and why. Customer names and phone numbers never reach the AI — only balances and dates do.
Mid-call, type the objection a customer just raised and get one AI-suggested reply in seconds — the one interactive piece of the AI call assistant.
A Reliable / Watch / At risk label per customer, computed from their real history. Use it to filter your customer list and prioritize who to chase first.
For a large balance, set up an installment schedule instead of chasing one lump sum — Rasid can draft a reasonable schedule and track it automatically.
Share a private link with a customer over WhatsApp so they can check their own balance and recent payments any time — without calling you.
Set a customer's preferred language once from their edit form — every message to them uses it from then on, regardless of your own screen's language.
Reports and insight beyond the daily list.
Total outstanding balance, this month's collections vs. last, customers by aging bucket, and — on Pro and Business — a reliability breakdown across your customer base.
Every customer bucketed by days overdue (current / 1-30 / 31-60 / 61-90 / 90+), so you can see exactly where risk is concentrated.
Freezes this month's receivables summary as a permanent record — useful for handing clean numbers to an accountant.
A chat assistant that answers plain-language questions about your own customers, and separately answers "how do I..." questions about using Rasid itself — grounded in real product documentation, never invented.
Override the built-in wording for any reminder tone, in either language, from Settings — for when your own house style says it better than the default.
Turn this on and Rasid emails a friendly reminder automatically to overdue customers who prefer email — no one has to tap anything. How often and how many times per customer are both adjustable in Settings.
Recording a check, transfer, or payment-app payment? Snap a photo and Rasid reads the amount, date, and reference number off it to pre-fill the form.
Type a name in Latin letters while working in Arabic (or the reverse) and Rasid shows how it's pronounced in the other script, right on the customer's profile.
Import, don't retype. Switching from a spreadsheet? Export it to CSV first — it'll save you hours.
Check Today's Calls before anything else. The whole point of Rasid is that you never have to remember who's due — the software remembers for you.
Rasid works offline. No signal on a delivery run or in a shop with bad Wi-Fi? Keep working — it syncs the moment you're back online.