FAQ

Frequently asked questions

Is Rasid a good fit for my business?

Rasid is built for any business that follows up on outstanding customer payments — shops, distributors, service providers, or any business that sells or lends on credit and needs organized collections follow-up.

Is my data, and my customers' data, safe?

Your data is isolated from every other organization at the database level itself, not just in the interface code. AI features replace customer names and phone numbers with placeholder labels before sending anything to a third party. See the Privacy Policy for full details.

Does the software work without internet?

Yes. Rasid is installable software — technically a Progressive Web App (PWA) — that works offline after the first load, syncing any recorded data automatically once you're back online.

Does it support multiple currencies?

Yes, around 45 world currencies out of the box, plus a custom currency symbol option. You can record a payment in a different currency than the customer's own, with automatic conversion at the live exchange rate.

How many team members can I add?

The Basic plan supports 1 user, Pro supports up to 5 team members, and Business supports unlimited team members — all with the same three roles: manager, admin, and agent.

Can I import my existing customers?

Yes, via a single CSV import, with automatic duplicate protection by name or phone number.

Is Rasid available in English?

Yes, the software is fully bilingual — Arabic and English, with instant layout-direction switching (right-to-left or left-to-right).

When is Rasid officially launching?

Rasid is currently in an early build stage. Reach out if you'd like to be among the first to try it at launch.

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